Congratulations, Alan Vickery on passing the Google Certified Advertising Professional Exam.
Archive for the ‘Internet Marketing’ Category
Email Marketing
Tuesday, February 24th, 2009
Email marketing has been much maligned in years past due to the proliferation of spam by unscrupulous marketeers. There are few things more frustrating than sitting down to check your email only to wade through countless profane and inane messages sent to you without a single thought. So does email marketing have a legitimate purpose? Sure it does! In 2006, United States firms spent $400 million on email marketing and President Barack Obama would likely be heading back to the United States Senate if it weren’t for the shrewd use of email marketing in his 2008 campaign.
One of the primary roadblocks to effectively using email marketing is compliance with a federal law which can mean an $11,000 fine for each non-compliant email. Luckily this obstacle only takes a bit of common sense and an appropriate dash of technology to overcome. Compliance means conforming to the prescriptive methods of permission based email marketing set forth in the CAN-SPAM Act of 2003. A summary of the federal law can be found in the CAN-SPAM article on Wikipedia. The statute places restrictions on how email is sent, the content it contains, and prescribes methods for opting-out or unsubscribing from the email. One of the quickest and most cost effective methods of sending out massive amounts of email without getting blacklisted is to use a reputable email marketing service like iContact or Constant Contact. Prices for these services vary on the size of your email list and the features that you would like to use, but basically all these different services let you create custom forms for your website where your users signup to receive your emails. The user is then sent an automatic email to make sure they want to sign up, this is known as “double opt-in.” The client is then placed in your email database on the service which can be centrally administered. You then have a single place to track the performance of your email marketing campaign and see if you need to make any changes to your strategy. The dashboard shows how many people opened your email and also how many took action and clicked through to your website.
Getting back to the original premise, using an email marketing service like iContact can keep your customers, vendors, and friends aware of new products, services, or specials that your company may be offering. Studies have shown that customers that are consistently “touched” or contacted on a regular basis are more likely to make a purchase. So take advantage of their trial period and take your email marketing to the next level.
Good luck!
Google AdWords Conversion Tracking
Saturday, January 24th, 2009
Everyone wants to stretch their AdWords budget to get the best ROI for their money, but how do you know that you are performing at your best? Google includes a tool in standard Adwords accounts called conversion tracking. Put simply, conversion tracking allows you to monitor a user’s actions on your website and links that data to your AdWords stats in terms of budget. You can setup several different types of actions, which are goals that you want your user to accomplish, such as signing up for a newsletter, clicking on a button, completing a purchase, or submitting a form. The action types are:
- Leads
- Signup
- Purchase / Sale
- View of a Key Page
- Other
Setting up the conversion tracking is relatively straightforward. Once you create and name your action you are provided with a snippet of Javascript to place in your page. Results are tracked immediately and can be monitored at the campaign, ad group, and keyword levels. Once enough results are calculated, you will be able to see how much it costs you for a user to take an action. For example, in a week if you have 100 clicks at $2.00 / click and 15 conversions then each conversion will have cost you $13.33. Using this information can become a metric for performance. You canwork on decreasing your cost per click, increasing your Quality Score, and reducing you cost per conversion.
Good Luck!
Does Size Matter?
Tuesday, January 13th, 2009
Bigger is better, right? Not necessarily when it comes to internet marketing companies. Don’t get me wrong, I would love to have a team of 20 employees to put on a project with a million dollar budget just for office supplies. But would the results produced for my client be that much better? I doubt it. Two of our clients have had remarkably similar experiences with large SEO and internet marketing firms and both have had less than stellar results. One of our customers discovered a large, well respected California firm and contracted them to perform search engine optimization, Google AdWords management, press releases, and other services with a large down payment and a healthy monthly fee. Several months elapsed with no results for the customer. There was no increase in traffic, PPC was going nowhere, and 1 press release had been issued and forgotten. The “case worker” for our client was unavailable by phone and many times would not even respond to repeated emails. There was a response, however, when the bills stopped being paid. Fast forward two months. The client came to us for “AdWords Managment only” due to the state of the economy, a tight budget, and the natural reluctance to fork out more money for internet marketing. In the past two weeks we have doubled his click through rate and now have a PPC campaign that is pulling its weight. As a smaller firm we are able to provide the type of constant contact and reassurance that somebody who has been burned by the big boys needs. Communication and realistic expectations will go far in any internet marketing project to help it go smoother and make the client feel like they are using their dollars effectively.
Online Advertising in 2009
Monday, December 29th, 2008
For many industries, things are going to get worse in the first half of 2009, but that might not be all bad. Companies will have to get leaner and meaner which could mean more competition and subsequently more innovation and maybe some better prices. Getting leaner means controlling cash flow and one of the areas that will see the largest paradigm shift is advertising. Many business owners that we have met recently are finding it difficult to justify bloated budgets for traditional print, radio, and television advertising in these uncertain economic times. One of the questions that we get most often is, “How can I get my message to my target as cheaply as possible?”. We typically have to answer the question by asking a series of questions designed to figure out what they are looking for, who are they targeting, and, of course, what is their budget. The answers to these questions will dictate a plan of action that will most likely involve online advertising. Some form of advertising will always be needed to reach target audiences, but the smart money is advertising online. Why? Because it is rapid, measurable, and affordable. Shifting dollars from traditional ad budgets to online advertising is like taking dollars to Mexico ten years ago; you would have some serious purchasing power.
Does this mean that print, radio, and TV are dead? Far from it, but they are changing. Google has made a foray into traditional advertising by creating the infrastructure for ad creation and campaign management right in your Google Adwords account. Take , for example Google TV ads. Using the same Adwords interface that you use for your pay-per-click campaign you can schedule a TV ad to run literally within minutes. Using the Google Ad Creation marketplace you can request bids on your project from Specialists in Production, Script Writing, Video Editing, and Voiceovers. These are powerful tools that simply were not available to small business owners before, and can be used to reduce advertising costs and make companies more competitive.
Good Luck!
Read Charles Hugh Smith’s article The Web Dismantles Old Media.
Google Adwords and Keyword Quality Scores
Wednesday, December 17th, 2008
A customer has asked you to create a Pay-Per-Click (PPC) advertising campaign to drive traffic to their web site. You do your competitive keyword analysis, research the industry, and develop a targeted plan that should theoretically work wonders. But it doesn’t. What happened? Have you looked at your keywords quality score? In Google Adwords each keyword is assigned a numerical value out of 10 that affects how much you are paying per click. If you are scoring 4 / 10 or lower then you have some work to do. Google calculates your quality score for each keyword based on several factors including historical clickthrough rate (CTR), the quality of your landing page content, and the relevance of the keywords to your ads in the keyword’s ad group. Improving your score for a specific keyword can mean a better return on your adwords budget. In other words, less money for more traffic. Google isn’t stupid. If you are selling real estate and your keywords are for hair care and your ads are targeted for electronics then your quality score is likely to be low. Everything flows from the keywords so be sure that the keywords you are using are actually contained within the content of your landing page and then create ads that are interesting and concise (not like you have a choice with brevity). If one ad doesn’t perform try several variations and weed out the weak ones.
Good Luck!
Writing Great Web Content
Monday, December 15th, 2008
Every web site owner wants more traffic and one of the methods that has been proven to be beneficial in obtaining higher organic search engine rankings is content optimization. In the world search engines, content is king! But what does it mean to have “good” content on your site? Does it mean that it has to have the breadth and depth of the Encyclopedia Britannica? Not at all. The old saying that sometimes less is more applies to creating content for the web. You can have good content without rewriting War and Peace. One of the most important hallmarks of superior web content is focus. Noted editorial strategist Erin Kissane says, “Copy needs specific goals to accomplish.” Simply staying focused on a topic, while using correct punctuation, grammar, and spelling, can go a long way in increasing the quality of your copy and, consequently, your search engine rankings by feeding the the crawlers what they want: high quality content.
First, have a plan. Sit down, take a deep breath, and figure out exactly who is your audience. What do you want them to know and then what do you want them to do? A typical web visitor is looking for something and your site may be one of many competing for their attention. Well organized content that is easy to read and think through will help Then, organize those thoughts while asking yourself questions:
Do I have a main idea that is the focus of this single web page? Is that focus clear in the page’s description and title? Can I expand on this main idea and provide support for it? Does this thought belong with other like ideas in this page or is this idea so dissimilar that it belongs on another page?
So now look at what you have and pick out your topic sentences and calls to action. If these items were taken in isolation could you figure out exactly what the message was and what you should be compelled to do? If not, then keep at it until there is a clear relationship between your ideas and the knowledge you want the visitor to have and the action you want them to take.
A terrific resource for all web content authors is Janice Redish’s Letting Go of the Words: Writing Web Content that Works which can be found at Amazon.com.
Good luck!