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Archive for the ‘Internet Advertising’ Category

Google Under Attack – Serious Money!

Thursday, February 4th, 2010

News and Search – The Winner Is?

Recently Google has been taking heat from some of the media moguls like Mark Cuban and Rupert Murdoch. If you are out of the loop on this one then read “Rupert Murdock to Block Google“. The question is how will it affect search? Will they get shut out from some content? Is it just a ploy, a business tactic to get Google and Microsoft to pay up? For the small players and the general public it’s hard to comprehend the size and scope. I see a lot of chatter and opinions but it reminds me of a day trader trying to give Warren Buffett advice. It’s the same when average bloggers try to debate the likes of Cuban and Murdoch on big business. Some of it is obvious Google fanboy speak or on the other end the haters, but in the middle are some really smart bloggers in the search community that are giving opinions based on zero experience in the big game. You may have helped a million dollar company but we are talking, in Rupert’s words “serious money“. We will see what happens but for now I’m not completely counting out a paywall business model although I don’t see it being good for either side. I would push my chips toward Google and Bing paying up for the feeds just like they did with Facebook and Twitter. That looks like a profitable model that the big boys could work out. But it’s all a crap shoot to me, I have zero experience with “serious money“.

Raw Data and Privacy – What’s the Value?

On a smaller scale we also have some chatter about raw data and the cost. Some of the industry leading SEO and SEM talent are talking about the value of the data that is being given away for free. When someone types in a search term it is mind boggling what gets crunched and how fast the results are produced. Plenty of these result algorithms have been built with personal data and business data from a number of sources. Google builds free services and “trades” them for your data, in a sense. People are starting to ask which party is getting the better deal. Free mail, free analytics, free apps, not really. You are trading privacy and numbers that are worth more than the time and effort it takes Google to build the “free” products.

There is also the concern that giving up your data on a PPC account can cost you more money. Think about it, without Google Analytics then G only knows when someone clicks your ad and where it lands. With GA script on your site they can see the entire transaction process after the click. Like they say, nothing is free.

AdSense and PubCenter

A new battle is brewing between rivals Google and Microsoft. Microsoft is now in Beta for their competing product that could rival AdSense. With the hope of better customer service and higher payouts this could bring some much needed competition. Currently publishers are playing with fire if they depend on AdSense for most of their revenue. If you wake up one day and you are deactivated by Google then you are out of business. Currently Google prefers to be vague and for the most part, ignore those that have their accounts deactivated. It would be great if the competition opens up new channels of support and a little help when you truly don’t know why they deactivated you. Looking at Microsoft’s AdCenter site you can easily find customer service and support numbers and they encourage the use. There have been complaints about recent AdSense payout cuts too so this might be a plus for Microsoft. If Microsoft can get enough advertisers to choose their ad network then this is really big news and could result in “serious money”.

Support Experience

Microsoft AdCenter (Good): A warm body answered within 30 seconds and was able to answer a question about linking accounts without transferring the call.

Google AdWords (Slow): We have waited 4 days for a level 2 to determine why there is a landing page glitch for a client where they can’t get an ad to show at any price. Google’s own tools say the keywords are targeted and relevant. The first thing we did was to verify they are within guidelines. They run a legit vacation rental web site with their own rental property. They are not resellers and have zero ads on their site. As I’m writing this I find out that the issue has been resolved. How did I find out? I checked the campaign and sometime after my second request for an update the ads started showing but guess what? Not a single reply or response from Google. Forget finding out what was wrong, they didn’t even acknowledge it was fixed. This small business had no ads for 5 days.
Note: I changed the rating to slow from poor. We did finally receive a response and Google admitted the landing page was evaluated incorrectly by the system. Everything is working now.

Google AdSense (Poor): No answer to requests about disabled accounts. Repeated attempts to get a reinstatement go unanswered. Google implies that everyone is disabled for click fraud when they might be disabled for poor content or maybe something as simple as having the words “pick a link” as link text. Please fix this system before it becomes “serious money“.

Update: Another Blow? Microsoft extends their search deal with FaceBook, adds Bing features and will power search for FB outside the USA too. Read more about it at Search Engine Land

—David Blizzard

Tags: AdSense, Google, HDNet, Mark Cuban, Microsoft, NewsCorp, PubCenter, Rupert Murdoch, Warren Buffet
Posted in Internet Advertising, Internet Marketing | 1 Comment »

Google Certified Advertising Professional

Monday, March 9th, 2009

Congratulations, Alan Vickery on passing the Google Certified Advertising Professional Exam.

What is Google Adwords?

—David Blizzard

Tags: Google Adwords, Google Certified Advertising Professional
Posted in Internet Advertising, Internet Marketing | No Comments »

Email Marketing

Tuesday, February 24th, 2009

Email marketing has been much maligned in years past due to the proliferation of spam by unscrupulous marketeers. There are few things more frustrating than sitting down to check your email only to wade through countless profane and inane messages sent to you without a single thought. So does email marketing have a legitimate purpose? Sure it does! In 2006, United States firms spent $400 million on email marketing and President Barack Obama would likely be heading back to the United States Senate if it weren’t for the shrewd use of email marketing in his 2008 campaign.

One of the primary roadblocks to effectively using email marketing is compliance with a federal law which can mean an $11,000 fine for each non-compliant email. Luckily this obstacle only takes a bit of common sense and an appropriate dash of technology to overcome. Compliance means conforming to the prescriptive methods of permission based email marketing set forth in the CAN-SPAM Act of 2003. A summary of the federal law can be found in the CAN-SPAM article on Wikipedia. The statute places restrictions on how email is sent, the content it contains, and prescribes methods for opting-out or unsubscribing from the email. One of the quickest and most cost effective methods of sending out massive amounts of email without getting blacklisted is to use a reputable email marketing service like iContact or Constant Contact. Prices for these services vary on the size of your email list and the features that you would like to use, but basically all these different services let you create custom forms for your website where your users signup to receive your emails. The user is then sent an automatic email to make sure they want to sign up, this is known as “double opt-in.” The client is then placed in your email database on the service which can be centrally administered. You then have a single place to track the performance of your email marketing campaign and see if you need to make any changes to your strategy. The dashboard shows how many people opened your email and also how many took action and clicked through to your website.

Getting back to the original premise, using an email marketing service like iContact can keep your customers, vendors, and friends aware of new products, services, or specials that your company may be offering. Studies have shown that customers that are consistently “touched” or contacted on a regular basis are more likely to make a purchase. So take advantage of their trial period and take your email marketing to the next level.

Good luck!

—Alan

Tags: Branding, Email Marketing, Mindshare, Website Promotion
Posted in Internet Advertising, Internet Marketing, Technology | No Comments »

Google AdWords Conversion Tracking

Saturday, January 24th, 2009

Everyone wants to stretch their AdWords budget to get the best ROI for their money, but how do you know that you are performing at your best? Google includes a tool in standard Adwords accounts called conversion tracking. Put simply, conversion tracking allows you to monitor a user’s actions on your website and links that data to your AdWords stats in terms of budget. You can setup several different types of actions, which are goals that you want your user to accomplish, such as signing up for a newsletter, clicking on a button, completing a purchase, or submitting a form. The action types are:

Leads
Signup
Purchase / Sale
View of a Key Page
Other

Setting up the conversion tracking is relatively straightforward. Once you create and name your action you are provided with a snippet of Javascript to place in your page. Results are tracked immediately and can be monitored at the campaign, ad group, and keyword levels. Once enough results are calculated, you will be able to see how much it costs you for a user to take an action. For example, in a week if you have 100 clicks at $2.00 / click and 15 conversions then each conversion will have cost you $13.33. Using this information can become a metric for performance. You canwork on decreasing your cost per click, increasing your Quality Score, and reducing you cost per conversion.

Good Luck!

—Alan

Tags: Conversion Tracking, CPC, Google Adwords, Quality Score
Posted in Internet Advertising, Internet Marketing | 2 Comments »

Does Size Matter?

Tuesday, January 13th, 2009

Bigger is better, right? Not necessarily when it comes to internet marketing companies. Don’t get me wrong, I would love to have a team of 20 employees to put on a project with a million dollar budget just for office supplies. But would the results produced for my client be that much better? I doubt it. Two of our clients have had remarkably similar experiences with large SEO and internet marketing firms and both have had less than stellar results. One of our customers discovered a large, well respected California firm and contracted them to perform search engine optimization, Google AdWords management, press releases, and other services with a large down payment and a healthy monthly fee. Several months elapsed with no results for the customer. There was no increase in traffic, PPC was going nowhere, and 1 press release had been issued and forgotten. The “case worker” for our client was unavailable by phone and many times would not even respond to repeated emails. There was a response, however, when the bills stopped being paid. Fast forward two months. The client came to us for “AdWords Managment only” due to the state of the economy, a tight budget, and the natural reluctance to fork out more money for internet marketing. In the past two weeks we have doubled his click through rate and now have a PPC campaign that is pulling its weight. As a smaller firm we are able to provide the type of constant contact and reassurance that somebody who has been burned by the big boys needs. Communication and realistic expectations will go far in any internet marketing project to help it go smoother and make the client feel like they are using their dollars effectively.

—Alan

Tags: SEO Firm
Posted in Internet Advertising, Internet Marketing, SEO | No Comments »

Online Advertising in 2009

Monday, December 29th, 2008

For many industries, things are going to get worse in the first half of 2009, but that might not be all bad. Companies will have to get leaner and meaner which could mean more competition and subsequently more innovation and maybe some better prices. Getting leaner means controlling cash flow and one of the areas that will see the largest paradigm shift is advertising. Many business owners that we have met recently are finding it difficult to justify bloated budgets for traditional print, radio, and television advertising in these uncertain economic times. One of the questions that we get most often is, “How can I get my message to my target as cheaply as possible?”. We typically have to answer the question by asking a series of questions designed to figure out what they are looking for, who are they targeting, and, of course, what is their budget. The answers to these questions will dictate a plan of action that will most likely involve online advertising. Some form of advertising will always be needed to reach target audiences, but the smart money is advertising online. Why? Because it is rapid, measurable, and affordable. Shifting dollars from traditional ad budgets to online advertising is like taking dollars to Mexico ten years ago; you would have some serious purchasing power.

Does this mean that print, radio, and TV are dead? Far from it, but they are changing. Google has made a foray into traditional advertising by creating the infrastructure for ad creation and campaign management right in your Google Adwords account. Take , for example Google TV ads. Using the same Adwords interface that you use for your pay-per-click campaign you can schedule a TV ad to run literally within minutes. Using the Google Ad Creation marketplace you can request bids on your project from Specialists in Production, Script Writing, Video Editing, and Voiceovers. These are powerful tools that simply were not available to small business owners before, and can be used to reduce advertising costs and make companies more competitive.

Good Luck!

Read Charles Hugh Smith’s article The Web Dismantles Old Media.

—Alan

Tags: Google Adwords, Google TV Ads, Internet Advertising
Posted in Internet Advertising, Internet Marketing | No Comments »